If at any time a Client would like to discuss with the Company and/or Firm how the Services could be improved or if said Client is dissatisfied with any aspect of the Services they are receiving, the Client should in the first instance contact their relationship manager, who will undertake to look into and resolve any issue promptly and carefully. In the event that the Client remains dissatisfied, then please refer the matter in writing to .

Our standard timescales to resolve such matters are; acknowledgment in writing within 2 weeks and a final written response or a detailed update within 3 months.

Disclaimer: This website contains general information only, without any warranty that the content is accurate, complete or fit for a particular purpose. It does not constitute professional advice. The Castle Trust Group does not accept any responsibility for loss which may arise from reliance on information contained in this website and recommends that for a specific matter a suitable professional is consulted.